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Newsletter Archive - Page 3 of 4 - Bella Faccia Painting

How to Avoid Anaphylaxis through Great Customer Service

The Happiest Customer Service on Earth My daughter Theresa has an anaphylactic peanut allergy. Is it super bad, like the kids who can’t eat in the same cafeteria because of the aroma emanating from someone’s PB and J sandwich? NO. Odors, or even touching a peanut in the shell, do not bother her. But she… Continue reading

Please Insert Exact Change and Push Button For Your Selection

Don’t turn your entertainers into robotic vending machines…personal interactions make for better memories. My dad lives in a retirement community called Independence Village. It is a very social place with structured games, entertainment, themed mealtimes and field trips to keep residents out of their apartments and active. In December, I participated as a vendor at… Continue reading

Stay Between the CONES, or don’t….

Over the Holidays, I went to see the film, “Daddy’s Home” with my daughter Theresa. It’s not supposed to be great, but I did read a couple of decent reviews and I/we love Mark Wahlberg; his accent reminds me of the time I spent in New England, and an afternoon spent laughing at shirtless “eye… Continue reading

The Unexpected Virtue of Certification OR, “why you shouldn’t get your hair color done by a street vendor.”

Why are hair stylists and beauticians required to be licensed?  The average person looking for a haircut or color needs to know that the person working on them has passed the minimum standards for safety and hygiene.  One can expect:  that you are not going to pick up a “bug” from a previous customer; that… Continue reading

Do you help your customers LIKE you?

Last month my husband, Joe, asked me if I wanted to “get a bite” at the Italian restaurant around the corner. It is a ‘townie’ place, been there for years, has traditional Italian fare, including great garlic bread, wonderful pasta, and waitresses in their 40’s and 50’s who call everyone “honey.” There is also a… Continue reading